Frank LaFrazia spoke at the Greater Valley Forge Human Resource Association - November 2023

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Title: 

Empowering Employees Through Process Thinking and Cross Functional Group Problem Solving

SUMMARY

The presentation highlighted the power of process thinking and cross functional group problem solving in empowering employees and benefiting organizations. It delved into the concept of empowerment in business, emphasizing the importance of sharing information, rewards, and power with employees. Creating a supportive and trusting environment, where employees are encouraged to take initiative and reach their full potential, was emphasized, along with the significance of strong leadership and clear communication.

 

KEY TAKEAWAYS

-Process thinking promotes creative, empowered employees, focusing on the system, transforming a culture of blame into a culture of cooperative problem solving.

-Use of cross functional groups benefits employees by giving them an opportunity to engage with other functions and foster an understanding of how their respective roles contribute to the organization’s processes.

-The use of problem-solving groups creates a safe and supportive environment, empowering employees to participate in process improvements and generate better overall results for the organization.